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FAQ

General

What is Historly?

Historly sells exclusive posters with historical motifs online. The history behind the works, quality and exclusivity are in focus in everything we do. Our office is located in Stockholm, Sweden.

Where do the motifs come from?

All motifs have been carefully selected from different archives. Historly also collaborates with artists, photographers and those who own rights to historical images and art. We are constantly expanding our collections.

I can not find the answer to my question here, what do I do?

No problem, email us at hello@historly.com or use our contact form and we will get back to you as soon as we can! 

I can not find the motif or artist that I am looking for, can you help me?
Yes and yes! We are expanding our collections as fast as we can, but we need your help to prioritize the right motif, photographer and artist! Write to us and describe what you are looking for and we will do our best to make it happen for you! Example requests can be a certain work, artist, an old photograph of the street you live on, an old map of the district you live in or a famous quote by someone you find inspiring.
 

Product

What do the posters cost?
Prices vary depending on size. We offer free worldwide shipping and you can choose to see all prices in your preferred currency. All transactions take place in SEK (Swedish Crones). 
30 x 40 cm: 320 SEK
40 x 50 cm: 420 SEK
50 x 70 cm: 520 SEK
70 x 100 cm: 720 SEK

100 x 140 cm: 1 200 SEK

What paper do you use?

We are very proud to only work with paper from Hahnemühle, one of the world's leading manufacturers of fine art paper. Our customers experience that the paper from Hahnemühle gives the posters an exclusive look and feel. The paper type is called Hahnemühle Matt Fibre 200g and has a warm tone which gives the motifs a fantastic depth. The paper is matte and has a very soft surface with a nice texture. The paper is free from acid and has a very low OBA content. If you store and assemble our posters correctly, you can count on them lasting up to 60 years!

What is the resolution and cropping of the images?

Since some pictures are over 100 years old, they are naturally more or less blurred than completely new photographs - we think that is part of the charm! All our products are of good quality and have been carefully inspected by us. The motifs are cropped slightly differently to fit optimally in each poster size. 

Is a frame included?

Frames are not included when purchasing a poster but we offer several high quality frames in plexiglass at competitive prices.

Where are Historly's posters produced?

We produce all our posters in Sweden.

I love a motif but want to make changes to the product, what do I do?
For individual change requests, please email us at hello@historly.com or use our contact form and we will get back to you as soon as we can! 

Gift

Do I receive a physical receipt in the delivery? 

Receipts and shipping notes are digital and sent to your specified e-mail address. Should your order be sent as a gift directly to the recipient, we recommend that you use your own e-mail address at checkout if you want the delivery to be a surprise. 

Can I send a personal message in my gift from Historly?

For individual inquiries such as minor personal messages, please contact us at hello@historly.com before you place your order, we will investigate the matter further!

Do you offer gift cards?
Yes we do. You can find the gift cards in the menu or by searching for gift cards in the search box

Shipping

Which countries do you deliver to and what does it cost? 

We deliver to the whole world! Shipping is completely free! 

How long is your delivery time?
Delivery time in the Nordic countries is about 1-3 working days. 
In the rest of Europe, the delivery time is 2-5 working days. 
In other parts of the world, delivery time is about 3-8 working days. 
    Which delivery point is the order delivered to?
    Your order is sent by DHL to your nearest delivery point. Unfortunately, you can not choose the delivery point yourself, but DHL automatically identifies your nearest delivery point based on the address you provide at checkout. You will receive a notification when your package has been delivered with an exact address.
     

    Payment

    What payment options do you offer?

    You can pay with Visa, Mastercard and American Express. We also offer payment via Klarna so that it is as safe and easy as possible for you to shop from us. Read more about Klarna's payment terms here.

    Who pays any customs duties?
    As shipments may incur customs fees depending on which country you live in, you are responsible for paying customs fees. For EU and Norwegian customers, VAT is included in the price of your order and there are no custom fees. Feel free to write to us for questions regarding your country!
     

    Right of withdrawal and returns

    I made a mistake in my order, can you change or cancel it? 

    Contact us as soon as possible after you place your order and we will do everything we can to help you. Email the changes you want to hello@historly.com and do not forget to include the order number. Unfortunately, we can not guarantee that we will have time to make the changes in time, but you always have a 30-day right of withdrawal as long as you do not break / open the seal on the goods. 

    Can I return an item and what do I do then?
    We offer 30 days right of withdrawal. You as a customer pay for the return shipping costs of XNUMX SEK (approximately XNUMX EUR). The cost will be deducted from the amount that will be refunded to you for your returned products. Products must be returned undamaged in the original packaging. The right of exchange and return cannot be exercised if the product is specially adapted for you personally. Frames are delivered with a protective plastic that must not be opened if you want the right to return it. Posters are delivered sealed with a sticker over the protective paper in which it is wrapped. You must not break / open the seal if you want to be able to exercise your right of withdrawal. 

    If you wish to make a return, please email us at hello@historly.com and enter your name, order number / invoice number and which items you want to return including their product name and quantity. We will send a return code that you take with you with your ID to an optional DHL Service Point within 14 days of you notifying us of the return. When we receive the product, we will check that the seal has not been broken / opened and that the goods have no unreasonable wear and / or damage before we make a refund. We apply a complete reduction in value if the product cannot be resold. 

    Packages that are not picked up
    If the products are returned to us due to them not being picked up at the delivery point in time, we will charge a cost of SEK 180 (approximately XNUMX EUR) to cover the costs for double shipping and handling of the return.
     

    Complaints

    What do I do if I want to complain about the product?
    All complaints (damaged or incorrect goods) must be made within one week of receipt of delivery. Complaints are sent to hello@historly.com with an explanation and attached picture of the error or damageHistorly will replace the damaged product with a new one.